Return Policy

Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.  All purchases are subject to a 25% restocking fee for items returned for any reason other than a manufacturing defect.

3 easy ways to prepare the return for your online order: 

  1. Return the item(s) to an eKore store nearest you: Bring the item(s) with a copy of your shipment confirmation e-mail to your local eKore storefront. Credit will be issued immediately to your original form of tender (credit card, payment account, etc.).
  2. Call: For larger items that cannot ship small parcel or for any other questions, please call an online Customer Care Specialist at (505) 881-2089 five days a week Monday - Thursday: 7:00am to 3:00pm and Friday: 7:00am to 12:00pm Mountain Standard Time (closed Christmas Day and other major holidays).
  3. Return the item(s) via the shipment method (UPS, FedEx, USPS, etc.) of your choice: You may choose to return the item to our warehouse at your own expense. Include a written reason for your return. Pack the item carefully in the original packaging. Ship the item(s) to eKore, Attn: Product Return Department, 4020 Vassar Dr. NE, Suite C, Albuquerque, NM  87107. If you are returning more than one item, please make sure that they were shipped from the same original location. Items must be returned to the shipping origin for credit to be issued accurately to the customer. Credit will be issued at the time the return is received in our warehouse.